Tracking Employee Performance in a Medical Practice

In order to keep a medical practice running successfully it is crucial to track employee performance. Similarly when changes need to be made to increase the efficiency of the office, it is important for practice managers to ensure that all employees are on board and embracing the changes. 
A prime example would be the introduction of new technology such as a new billing system that replaces an antiquated piece of equipment or eliminates manual labor. Some employees hate change and will argue that they know their job inside out. In their mind the changes will make their duties more labor intensive. Employees with this sort of negative attitude need to be convinced that the changes are in fact for their benefit. Once they have given the new system time and received thorough training, their job will be easier and will give them time to have other, more interesting responsibilities.

Of course employee performance will only improve if a practice manager ensures comprehensive training is delivered and understood. The employee may need motivating to help them embrace change. Showing them how change helps the practice overall, not just their jobs, will make them realize the benefits they bring to the organization.

As a practice manager Kory Razaghi believes that it is vital to help maintain a high level of employee performance all the time. This is best achieved by setting goals each year and discussing these with the employee at least twice a year. However, an employee should feel comfortable asking to discuss these with their manager at any time.

Setting employee goals should be done in writing at the start of the year and should be mainly set to fit the skills of a particular role, but should also be challenging. There can be some goals that are generic to multiple members of the team that might relate to customer care, teamwork or staff training for example.

Dr. Kory Razaghi suggests that these goals need to be discussed and agreed with the employee. The formal discussion in a private meeting room should cover the specific goals, target dates, how they can be achieved and what training is needed. The employee should formalize their understanding and agreement to the performance goals set by signing the document.

Interim reviews should be held to discuss progress, offer coaching and talk over any issues the employee may have. Ideally this would be done on a quarterly basis, but the manager may decide to do this more or less often. Again it is helpful during this process to remind the importance each employee has to the success of the practice and how these goals will help.

At the end of the year, another formal discussion needs to take place to assess the employee's performance throughout the year and whether they have achieved the goals set for them. Meeting or not meeting set goals will obviously affect employee performance related pay, but will also help a manager establish any gaps in knowledge and training needs for staff.

Kory Razaghi provides due diligence services on alternative investments for Atomi Financial Services such as non-traded REITS, DSTs, BDCs, and other alternative investment products. Mr. Razaghi heads Attentus LLC a healthcare consulting firm that provides corporate finance, management, and operational turnaround services to healthcare organizations including community, children’s, government/public, and critical access hospitals, as well as physician groups, and healthcare sector focused private equity firms.

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